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Our Shipping Policy
We have twenty years of experience shipping our tools and supplies to almost every country in the World. Every shipment is carefully reviewed and packaged to ensure fast and safe delivery.
Shipping costs are automatically calculated on our website when you add items to the shopping cart.
Costs are based on the overall weight of your order and, in some cases, the size of the shipped items. We never inflate the cost of shipping or add hidden surcharges. We do, however, discount the shipping costs to keep them competitive. The shipping fees you see are based on the rates published by UPS and USPS and are typically discounted by 20-30%.
Due to their size, some items, such as rail, BullFrog control rods, and FreightCrates, will be shipped separately. It is not unusual for boxes from the same shipment to get separated and arrive on different days.
Duties, Import Fees, Brokerage Taxes
Shipping fees do not include duties, import, brokerage, or taxes. All fees above and beyond the standard shipping costs are the customer’s responsibility.
Occasionally, we may offer discounted and free shipping based on the value of your order and the shipping destination. Shipping discounts are automatically calculated based on the items in your cart.
Free shipping orders are typically shipped using UPS Standard service; however, we may choose a different shipping method based on the destination and value of your order.
Free shipping orders are typically shipped using a ground-based postal service; however, we may choose a different shipping method based on the destination and value of your order.
Discounted/Free Shipping offers may be discontinued at any time.
Duties, import fees, or taxes assessed by your country’s customs service or customs brokerage fees assessed by the carrier are the customer’s responsibility. Our discounted/free shipping offer does not cover them.
Postal Shipping Times
Postal shipping times provided on the Shipping Options page on our website are provided by Canada Post, are NOT guaranteed, and can take longer on occasion. Our experience has been that while the shipping times provided by the post office are usually fairly accurate, there will be occasions when it will take longer. If you need your order by a specific date, we recommend using a UPS Expedited or Express option instead.
Note that we cannot initiate a lost package trace with the post office until the number of business days after the ship date, as shown in the table below.
|Service Name||Days Before Trace*||Trace Time
|USPS Standard Post||45||n/a|
|USPS Priority Mail||15||10|
|USPS First-Clss Mail||10||7|
|USPS Express Mail||7||3|
|Canada Post Regular Parcel||15||7|
|Canada Post Expedited Parcel||15||7|
|Canada Post Xpresspost||5||3|
|International Small Packet Surface||90||30|
|International Parcel Surface||90||30|
|International Small Packet Air||30||10|
|* Number of days after a shipment has been shipped before a trace can be started.|
We currently ship to the United States via UPS.
Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $800. Orders above this amount may require additional brokerage and duty charges collected by the shipping company at the time of delivery and are the customer’s responsibility.
We currently ship to Canadian destinations via UPS.
Taxes are automatically added to all Canadian orders. HST will be applied to all orders shipped to an Ontario address.
We currently ship to almost any country in the World via UPS.
Your country’s customs service and shipping company may assess duties and brokerage charges.
Built To Order Lead Times
Items marked as “Built to Order” are not kept in inventory. When an order for a built-to-order product is received, it is put into our production queue and produced in the order received. The amount of time this can take varies from product to product and will be influenced by our current workload and can vary from a day or two to several weeks.
If you need an estimate of how long it may take to produce a particular item, please feel free to email firstname.lastname@example.org. Don’t hesitate to let us know if you need a particular item quickly.
Order Processing Time
We try to ship your order on time; however, projected ship dates are not guaranteed.
Unless requested otherwise, multiple orders are shipped separately. If you want two or more orders combined into a single shipment, please email email@example.com.
We cannot ship partial orders. Your entire order will be held until all items are available and shipped as a single shipment.
To expedite an order, please send an email message to firstname.lastname@example.org. We will do our best to respond to your expedite request within two business days.
All products are shipped FOB from our facility in Port Dover, Ontario, Canada.
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery and do not contact Fast Tracks for proper return instructions may be assessed a fee to cover return shipping and restocking costs. These fees will be deducted from any credit due to the customer for returned items.
You may cancel any un-shipped, non-custom orders without penalty. If a non-custom item has already been shipped, you may return the item for a full refund, less shipping charges. You may only cancel custom-ordered items if we have not started the build process. To cancel an order, please send an email message to email@example.com.
You will find our returns policy and return shipping instructions here.
We reserve the right to modify our Shipping Terms at any time without notice.
This document was last updated on June 15 2023.