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As of July 1, 2024, the 1-888 phone service in no longer available. Use the Contact Us Button above for support.

Our Privacy Policy

WHAT HAPPENS AT FAST TRACKS, STAYS WITH FAST TRACKS

We have prepared this Privacy Policy to help you understand exactly what information we gather and what we do with it.

Who We Are And How To Contact Us

The Fast Tracks website and ordering system are owned & operated by Fast Tracks Hobbyworks Inc. Our postal and contact information is:

Fast Tracks Hobbyworks Inc.
312-B St. Patrick Street
PO Box 1420
Port Dover, Ontario N0A 1N0
Canada
Email: service@fast-tracks.net

Information That We Collect On Our Website

When you visit the Fast Tracks website at www.handlaidtrack.com or www.fast-tracks.net, some information, such as the site that referred you to us, your IP address, and navigational information, may be collected automatically as part of our website's operation. This information is used to personalize our website to your interests.

Occasionally, we may ask you to provide information using online forms. For example, we may ask for your name, postal address, email address, telephone number, credit card number, or other personally-identifying information to fulfill your purchase requests. We may also ask about your age, hobbies, income, gender, or additional information to participate in surveys or other online activities. Providing information on online forms is always voluntary, and you are free not to complete any online forms. However, some products and services may not be available if you choose not to.

We also collect information about gift card recipients to fulfill gift purchases. The information we collect about gift card recipients is not used for marketing purposes.

Our website is hosted by a service located in the United States.

How We Use The Information We Collect

The personal information that you provide is used for:

  • Processing your purchases
  • Providing customer service
  • Enhancing your use of our websites
  • Customizing your buying experience

We do not share or sell any information you provide to anyone outside of Fast Tracks Hobbyworks Inc. without your prior knowledge and permission.

We reserve the right to disclose your personal information if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.

How Do We Protect The Information We Collect?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is maintained behind secured networks. It is only accessible by a limited number of people with special access rights to such systems, who are required to keep the information confidential.

Ordering, accessing your personal information, and providing payment information are performed using Secure Socket Layer (SSL) technology. Credit card transactions are handled by Stripe or PayPal—industry-leading, PCI-compliant services. We do not see or keep any of your credit card information. Other personal information is also transmitted via SSL, always maintained in an encrypted state by our hosting service, and accessed only as stated above.

Log Files

Like most Web sites, our server maintains log files. This includes but is not limited to Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends, administer our website, track visitor movement on our website in the aggregate, and gather broad anonymous demographic information for aggregate use.

Email

WE DO NOT SPAM. Unless you have specifically subscribed to receive the Fast Tracks Newsletter or our Product Updates service, we will not send you any promotional information whatsoever.

Cookies

When you visit the Fast Tracks website, we place small text files called "cookies" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your computer and later retrieve. The information that cookies collect includes the date and time of your visit, your registration information, your navigational and purchase activity, etc. Cookies offer you many conveniences. They allow our website to recall previous registration information, previous purchase information, and so on. This makes the use of our websites more convenient for you.

Most browsers allow you to decline cookies, but our purchase pages may not work correctly if you elect to do so. You are free to delete cookies after your session. Your browser should contain instructions on how to do this.

We use both session ID cookies and persistent cookies. Session ID cookies are automatically deleted when you close your browser. A persistent cookie is stored on your hard drive for an extended period. Persistent cookies can be removed by following your Internet browser's help file directions.

The monitoring service that we use will place third-party cookies on your computer. These cookies are used to record information about your visit to our website. We only use the information recorded by these cookies to produce compiled and anonymous reports of visitor traffic to our website.

How To Remove Or Modify Information You Have Provided

You can modify the personal information you have previously provided by logging into your account here.

To modify your e-mail subscription or delete all your personal information from our system, please email us at service@fast-tracks.net.

Sharing Your Information

Other than as described in this Privacy Policy, Fast Tracks Hobbyworks Inc. will not sell, rent, share, trade, or give away your personal information. Primarily we collect information about you to provide top-notch customer service.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we give you advance notice, except as described below. The term outside parties does not include Fast Tracks Hobbyworks Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we think it's appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Links To Other Websites

We may include third-party links on our site to provide you with increased value. These linked sites have separate and independent privacy policies. So, we don't have any responsibility or liability for the content and activities of these linked sites. Nevertheless, we'd like to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Business Transitions

If Fast Tracks Hobbyworks Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, your personal information will, in most instances, be part of the assets transferred.

Privacy Policy Changes

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the change date.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please email us at service@fast-tracks.net with any feedback about privacy or other issues.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Our Terms and Conditions webpage provides more information about using our website and purchasing our products.

Your Consent

By continuing to use our website, you consent to this Privacy Policy.

We reserve the right to amend and update our Privacy Policy at any time without notice.

This policy was last updated on June 15, 2023.