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Terms and Conditions

Terms and Conditions
Please take the time to review our terms and conditions before you place an order for any Fast Tracks product or before you submit an idea for a new product or an improvement to one of our products!

Our Product Guarantee

All Fast Tracks products are warranted to be free of defects in workmanship and materials and come with a 100% satisfaction guarantee or your money refunded. If you are not satisfied with any product, please contact Fast Tracks directly by email at service@fast-tracks.net to arrange for return and a full refund.

Our Business Name & Credit Card Charges

Fast Tracks is owned & operated by Fast Tracks Hobbyworks Inc. Charges to your credit card for Fast Tracks products that you order from this website will show on your statement as Fast Tracks Some credit card companies do abbreviate our name in strange ways however.

Order Placement

You can order our products by browsing our catalog and adding the products you wish to purchase to the shopping cart.

Once you have added the products you want to order to your shopping cart, click on the Go To Checkout button. You will then be prompted to enter your shipping and payment information.

Upon submission of your order you will be sent a confirmation email detailing the products that you ordered and all invoicing/shipping information. You can also review your order details by logging into your account on our website. If there are any errors or problems with your order, please contact us immediately at service@fast-tracks.net.

Current Stock Quantity & Additional Stock

Each item on our site will include the current quantity that we have in stock and a lead time projection for additional stock.

Current stock quantity is continuously updated as other customers order inventory. We also update the current quantities several times each business day to reflect stock count corrections and the arrival of new inventory. The stock quantity is not guaranteed and is subject to change or correction.

The lead time projection for additional stock is based on our previous experience with getting inventory from our suppliers, or our typical production lead times. The lead time projection is our best estimate, is not guaranteed, and is subject to change or correction.

Payment Options

We offer the following payment options:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Check/Bank Draft

If you pay for your order with Visa, MasterCard or AMEX we will not debit your credit card until we actually ship some or all of your order.

If you pay for your order with PayPal, PayPal will immediately debit your PayPal account for the full purchase amount.

If you pay for your order by Check or Bank Draft, your order will be held until we receive your check/bank draft. Check and money order payments must be in US funds, drawn on a North American bank and negotiable internationally. We cannot accept money orders that are only negotiable in the US.

We are unable to accept Purchase Orders or COD orders at this time.

All Charges In US$

All pricing is based on US dollars and is subject to change without notice. All charges are invoiced in US dollars and will be converted to your local currency by your credit card company.

Currency Exchange

For your convenience we provide a currency exchange function that allows you to view the prices of all our products in the currency of your choice. Exchange rates are updated each business day, are approximate and are subject to correction or change. Charges will be invoiced in US dollars and will be converted to your local currency by your credit card company.

Pricing is only guaranteed to be accurate in US dollars.

Shipping Origin

All products are shipped FOB from our facility in Port Dover, Ontario, Canada.

Discount/Free Shipping

From time-to-time we may offer discounted and free shipping based on the value of your order and the shipping destination. Shipping discounts are automatically calculated based on the items in your cart. Free shipping does not apply to any order that includes 36" rail. Discounted/Free Shipping offers may be discontinue at any time.

Duties, import fees, or taxes assessed by your country's customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.

Shipping & Handling Costs

Shipping costs are based on current rates as published by UPS. We do not add to or inflate the shipping costs provided to us by UPS.

To determine the cost to ship your order, simply add items to the cart.

US Orders

We can ship to you via UPS.

Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $800. Orders above this amount may require additional brokerage and duty charges which are collected by the shipping company at the time of delivery and are the responsibility of the customer.

Canadian Orders

We can ship to you via UPS.

GST is automatically added to all Canadian orders. PST is applied to all orders being shipped to an address in Ontario.

International Orders

We will accept International orders from most countries. We can ship to you via UPS.

Duties and brokerage charges may be assessed by your counties customs service and the shipping company.

Custom Orders

From time-to-time we do accept a commission to produce customized assembly fixtures and accessories for scales and track types that are not part of our regular inventory. To learn more about custom tools, please contact us by email at service@fast-tracks.net. We will review your requirements and if we are able, will provide a quote.

We reserve the right to add any custom designed product to our catalog using our regular pricing.

Custom produced products are exempt from special offers or discounts.

Order Processing Time

We make every effort to ship your order on time so that your order will arrive on the projected delivery date, however projected delivery times are not guaranteed.

Expediting

To expedite an order, please send an email message to service@fast-tracks.net. We will do our very best to respond to your expedite request within 2 business days.

Returns & Exchange Policy

If you are not 100% satisfied with our products you may return them within 30 days of purchase for a full refund (less shipping charges) as part of our unconditional satisfaction guarantee. Items returned after 30 days may be subject to restocking fees.

You are welcome to return items in exchange for items in a different scale or rail size providing the tools have been unused and are in resalable condition. A 20% exchange fee may be applied for scale or rail size exchanges. Sorry, we are unable to provide exchanges for tools or supplies that have been used.

Custom built products are non-returnable.

For more information about returns, please refer to our complete Returns Policy.

Order Cancellation

You may cancel any unshipped, non-custom orders without penalty. If a non-custom item has already been shipped, you may return the item for a full refund less any shipping charges. You may only cancel custom ordered items if we have not started the construction. To cancel an order please send an email message to service@fast-tracks.net.

Misprints & Errors

We make every effort to ensure that the information provided on our websites is current and accurate. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur despite our best efforts. Fast Tracks does not warrant that the content of our Website including, without limitation, product descriptions, availability or photographs, is accurate or complete.

Fast Tracks reserves the right to:

  1. correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person;
  2. change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person;
  3. reject, correct, cancel or terminate any order, including accepted orders for any reason and,
  4. limit quantities available for sale or sold.

Unsolicited Information, Suggestions, Ideas, etc. that You Send To Us

Before you send us a suggestion for improvement or an idea for a new product, please be sure to read the following statement very carefully!

We very much appreciate any feedback or suggestions for improvements that you provide, however it is important to understand that unsolicited information that you freely provide may be used in our products without compensation to you. If you want to negotiate compensation for your suggestion or idea, you need to contact us before you submit your suggestion, otherwise your suggestion will be considered as freely given with no compensation of any sort expected.

Any unsolicited comments, suggestions, ideas or other submissions that you provide to Fast Tracks via mail, phone and email or post on any Fast Tracks public discussion forums or which are otherwise provided to Fast Tracks in connection with your use of our websites and products may be used by Fast Tracks subject to the terms of our Privacy Policy.

The act of providing any such suggestion, ideas, feedback, or materials constitutes an assignment to Fast Tracks of all worldwide right, title and interest, including copyright and other intellectual property rights, in and to the material and information you provide to Fast Tracks. Fast Tracks will be under no obligation whatsoever to use, respond to or pay any compensation with respect to any idea, submission or suggestion provided by you and may or may not use any such idea, suggestion or submission at any time in Fast Tracks's sole discretion.

By providing any comment, suggestion, idea or other submission to Fast Tracks, you represent and warrant that you own or otherwise control all of the rights to such comments, suggestions, ideas or submissions including, without limitation, all the rights necessary for you to provide the such comments, suggestions, ideas or submissions to Fast Tracks and for Fast Tracks to use, copy, reproduce, modify, create derivative works from, transfer, distribute, perform, publish, license or sell the same.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and other copyright laws, and is the property of Fast Tracks Hobbyworks Inc. The collective work includes works that are licensed to Fast Tracks Hobbyworks Inc. Copyright (c) 2016, Fast Tracks Hobbyworks Inc. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fast Tracks Hobbyworks Inc. or purchasing Fast Tracks Hobbyworks Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fast Tracks Hobbyworks Inc. or to purchase Fast Tracks Hobbyworks Inc. products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Fast Tracks Hobbyworks Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Fast Tracks Hobbyworks Inc. used in the site are trademarks or registered trademarks of Fast Tracks Hobbyworks Inc.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the province of Ontario, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Fast Tracks Hobbyworks Inc. products) shall be in the provincial or federal courts located in Ontario, Canada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Fast Tracks Hobbyworks Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Fast Tracks Hobbyworks Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor traade practice shall act to modify any of these terms and conditions. Fast Tracks Hobbyworks Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Fast Tracks Hobbyworks Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Fast Tracks Hobbyworks Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Fast Tracks Hobbyworks Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

Fast Tracks Hobbyworks Inc. reserves the right to block or remove communications or materials that it determines to be

  1. abusive, defamatory, or obscene,
  2. fraudulent, deceptive, or misleading,
  3. in violation of a copyright, trademark or; other intellectual property right of another or
  4. offensive or otherwise unacceptable to Fast Tracks Hobbyworks Inc. in its sole discretion.
Indemnification

You agree to indemnify, defend, and hold harmless Fast Tracks Hobbyworks Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Fast Tracks Hobbyworks Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Fast Tracks Hobbyworks Inc., Fast Tracks Hobbyworks Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Fast Tracks Hobbyworks Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Fast Tracks Hobbyworks Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


We reserve the right to amend and update our Terms at any time without notice.

This policy was last updated on June 25, 2016.